Shipping

Orders placed on Outlesale.com can only be shipped domestically at this time.

Standard shipping is free for all orders.  

(Not including: Alaska, Hawaii) 

Most orders are processed and ship within 2 hours, if your order is placed during hours of operation.  

If not, your order will be shipped first thing the following day. 

You will receive an email notification of shipment and will be able to see the shipment status on your profile, under "My Orders"  

Depending on the shipping method you have selected orders will arrive within 5-8 business days.

If it has been longer than 8 days and your order has not arrived, please contact customer support with your order number and tracking number.  

You can contact us using these methods.

Deliveries will not be made on Sundays and Holidays

*During the holidays, if you place your order using standard shipping before 3:00 pm EST on December 17, we estimate you'll receive your order by December 24. We make no guarantees with respect to Express Shipping during the Holidays. If you have questions or do not receive your order by December 24, please contact our Customer Care team.

Your order will be processed pending credit verification and availability. If your order is placed Friday after 7 PM eastern time, that order will be processed the following Monday.

If the items you have selected are currently not in stock or if we require additional information, Outletsale support will contact you through email.

Our Main carriers are: 

Fedex, UPS, DHL, and USPS

You are responsible for any refused delivered orders; The original cost of shipment, the cost of returning of the package will be deducted from your merchandise refund.

Returns and Exchanges

At Outletsale we offer a 30 day (from date of shipment) No Questions Asked exchange for items purchased by registered users of Outletsale.

If you are not 100% satisfied with your product and would like to exchange for another you can initiate an exchange online by accessing the Returns Center from our Home page. You will get redirected to fill out the tracking number of the specific order you are trying to exchange (can be found in the Order Confirmation email) and your email address. When you get access to the ordered items, simply fill in the blanks in the provided exchange form, upload the picture of the item, select Exchange as a form of compensation, and click Submit!

*Please note that you can exchange one or more items per order.

Wish to return your order?  Outletsale provides an option for you to return your items within 90 days (from the date of shipment). Access the Returns Center from our Home page, fill in the tracking number of the order you wish to return  (can be found in the Order Confirmation email) and your email address, and complete the return form for the selected items. Once you get to the Compensation Method page, please select Refund to original payment method option, and click Submit! The return label will be issued and sent to you via email once your request is approved.

*Please note that you can return selected items out of the order as well as your entire order accordingly.

If your order arrives at Outletsale within 90 days of the original shipping date, your refund will be processed in the original form of payment within 5 business days.

You will receive a notification via email when this transaction has occurred.

*Your bank may require extra time to process a refund after receiving the information from Outletsale.

Payment

Outletsale accepts: Visa, Master Card, American Express, Discover, JCB, Diners Club, Shopify pay, Apple pay, Google pay

We always strive to have enough items stocked that are listed on Outletsale, on very rare occasions we may sell out of certain items. If the item that you have ordered is out of stock, we will send you a notification through email. All changes will be updated in your order total, and shipping information/confirmation.

If you were originally charged for the item which is out of stock, you will receive a full refund for the price of that item in the original form of payment within 5 business days.

*Your bank may require extra time to process a refund after receiving the information from Outletsale

If the price on any items you have purchased are marked down within 7 days of the original order date, Outletsale will honor the marked down item price, once

Please contact Customer Support 

Please include the original order number.

You will be refunded the difference in the original form of payment within 5 business days.

*Your bank may require extra time to process a refund after receiving the information from Outletsale

Outletsale stands by our products which is why we offers a 1 Year warranty on all of our items. 

All Items will be reviewed before refund or replacement is issued to insure that the damage was not caused from poor treatment of the products. 

Please contact our Customer Support if your item has faulted in any way within 1 year of the original purchase date. 

Please have your order number ready.

Once your Warranty exchange has been approved, you will receive a notification of shipment of your new item at no cost. 

 We accept order cancellations before the items have been processed for shipping approximately 2 hours from order confirmation.

To cancel your order, please contact Customer Support

Please have your order number/confirmation code.

Once your order is successfully canceled you will be refunded the full amount of your order to the original form of payment within 5 business days.

*Your bank may require extra time to process a refund after receiving the information from Outletsale

If the item has already been shipped, Outletsale cannot cancel an order.

Outletsale Rewards

First register for an Outletsale account its free and easy and Earn 100 Points instantly!

Earn additional Points for different actions, and turn those Points into awesome rewards!

600 Points  = $6 off discount 

1000 Points = $10 off discount 

2000 Points = $20 off discount

Points can be redeemed at checkout. 

You can earn points by:

Sharing on Facebook = 50 Points

Place an order = 5 Points for every $1 spent

Signup = Instantly get 100 Points

Celebrate a birthday = 300 Points

You can redeem your points at checkout. 

 Every individual that you refer who uses your special promo code, will receive $25 off their first purchase!

 

But that's not all! 

You will also receive $25 towards your purchase for every person who registers and uses your promo code to make a purchase. 

Thats what we call a WIN WIN scenario 

600 Points  = $6 off discount 

1000 Points = $10 off discount 

2000 Points = $20 off discount

Policy Information

Customer support

 1-866-209-2128 

Send a message

Click on the chat icon in the bottom right corner :)